Royal Ascot Hotel

The room that I booked was unexpectedly very huge. The hotel staff were very helpful. Sunanda was helpful to allow for slightly later check-out. Santosh and Adnan were very helpful in terms of luggage handling or giving suggestions on getting around to the nearby area. Location is quite near to public transportation. 10 mins walk to the metro station. 10 mins walk to the bus terminal. The travel agent at the hotel front desk had some good deals for city tours, etc. Should check it out.

We had a wonderful stay at Royal Ascot Hotel, thanks to generosity and kindness of the staffs specially to Mr. Sahil at the Reception. He did an excellent job making our stay comfortable and granting our request with no hesitation. Of all the hotels we stayed in Dubai this one was really exceptional when it comes to cleanliness, very convenient location and hospitality of the Staffs. Thank you once again Mr. Sahil for going beyond extra mile of providing a high quality service to ensure that we had a memorable time at the property. Next time we will surely stay longer.

Hello. My wife and I arrived at the hotel on February 4, 2024. I presented myself to hotel information. I told him that I had booked a super deluxe room. The information officer told me that we did not have a room. They sent us to a second hotel, about 2 km away from them, in the hotel car, and we were tired. The second day, i.e., day 5/ 2/2024 at 11 am, a car arrived and took us to the Royal Hotel. We took a room and settled down, and on the fourth day while we were in the room, the curtains in the room were unusual and wanted to fall. I told the information services and a person came from the hotel and said I will treat it tomorrow. Secondly, he waited until 10 am and he did not come. I told the services and they did not do anything, and then the curtains with the wooden frame fell to the ground. If we had Sitting on chairs, we would have been among the dead or wounded. The hotel manager came and apologized and provided justifications. My wife and I left the hotel to go shopping, and after that we returned and they fixed the curtains.... The manager said, “We will change the room for you.” They brought a plate of fruits and wanted to please us... As for the morning breakfast, it was as if those staying at the hotel in one of the cities of India had never seen the morning breakfast in my life, nor did I break my fast with it.... Loud music sounds at night until 3 am. This is not right... I wanted to respond to your consideration, and this is considered a complaint from me, and I am someone who always books through your site. Thank you...

The over all stay was very comfortable and worderful. Hospitality is at the top. Sepical thanks to Mr Imran and Ms Sunanda & MR Kasule, entrie team of Royal Ascort hotel Bur Dubai . Dubai. The rooms are very big and comfortable. The location of hotel is very good. The team at every level is very courteous and helpful. They all give service with smile.

Reception staff well mannered and courteous. Mr. Sahil on Ftont desk is a very mature and well experienced staff who knows how to take care of guests.